What if I get lost or lose something?

Please come to the Information Center inside the Entrance Dome.

Where are the First Aid Room and Baby Care Room (nursing room)?

We have first-aid rooms in 3 spots: Center Dome 1F, Big Ocean 1F, and near the exit. You'll also find baby care rooms (nursing rooms) in 3 spots: Center Dome 1F and 2F, Big Ocean 1F, and near the exit.

Can I bring my pet into the park?

We kindly ask that you don't bring pets into the park, except for guide, hearing, and service dogs. Please use our Information Pet Space.

Are there ATMs (cash machines) in the park?

There's an ATM (AEON Bank) in the Souvenir Mall inside the Entrance Dome. You can use it during park operating hours.

Where are the coin lockers?

Coin lockers are available at the Entrance Dome, Enjoy Dome 1F, and the Exit Bus Terminal.

Can I use credit cards inside the park?

You can use cards like VISA, JCB, DC, Diners Club, American Express, UFJ Card, Mastercard, TS CUBIC, AEON, and UnionPay. Just a heads-up, there are some cases where you won't be able to use them, so please keep that in mind.

• Paying at wagon sales *Available at some stores
• Paying for on-site attractions like animal rides *Horse Camp available
• Purchasing amusement park ride tickets

Can I use QR code payments or e-money (contactless payments) inside the park?

For contactless payments, you can use QR codes/barcodes (19 types) and e-money (14 types).
Please note that some locations may not accept these payment methods.

Click here for a list of available cashless payment methods and locations

Are there services or facilities for kids?

Besides stroller rentals at the Information Center, we also have animal patches (lost child tags) available at the Information Center, Support Center, and baby care rooms.

Are there barrier-free services or facilities?

We have facilities like Marine Live and the Safari World Kenya Train that you can enjoy while in a wheelchair. The Information Center offers wheelchair rentals, and the restrooms in the park are also wheelchair-friendly.

*Please note that the restroom facilities in Fureai no Sato and Safari World are not wheelchair-friendly.

What's a ticket upgrade?

On the day of your visit, you can upgrade your admission ticket to a two-day pass or an annual passport by paying the difference. This service is available at the Support Center. For more details, please see Admission Fees.