What should I do when my child gets lost? or if I lose something?

Please come to the General Information at the Entrance Dome.

Where is Emergency Room and Baby Care Room (Breast-feeding Room) located?

Center Dome 1st Floor, the Big Ocean 1st Floor, Entrance Dome.

Can I bring pets into the Park?

Please leave your pets except Guide dog. Pet Space is available at the General Information.

Are ATMs available inside the Park?

There is an ATM machines (AEON Bank, Ltd.)in the Souvenir Mall inside Entrance Dome. It is available during park operation hours.

Are there any coin lockers?

Coin lockers are available at the Entrance Dome, Enjoy Dome, Bus terminal outside of the Park.

Can I use credit cards?

You may use JCB, VISA, DC, Diners Club, American Express, UFJ, NICOS and Master cards. Please be sure that in case listed below credit card is not available.

• Payment for parking space
• Payment for food at wagon
• Attractions like animal rides
• Payment for Play Zone amusement ride tickets.

Is there any service or facilities for kids?

Guests can rent strollers at the General Information. You can also get name card for small children at the General Information, Support Center and Baby Care Rooms.

Is there any service or facilities for guests with disabilities?

Marine Live and Safari World Kenya train are wheelchair-accessible. Rest rooms (except inside the Red Wood Images and Safari World) are also wheelchair-accessible.

*Guest can rent wheelchairs at the General Information.